COMPANY OVERVIEW
KLA is a global leader in diversified electronics for the
semiconductor manufacturing ecosystem. Virtually every electronic
device in the world is produced using our technologies. No laptop,
smartphone, wearable device, voice-controlled gadget, flexible screen,
VR device or smart car would have made it into your hands without us.
KLA invents systems and solutions for the manufacturing of wafers and
reticles, integrated circuits, packaging, printed circuit boards and
flat panel displays.
The innovative ideas and devices that are advancing humanity all begin
with inspiration, research and development. KLA focuses more than
average on innovation and in **Apply on the website** we invested
**Apply on the website**% of sales back into R&
D. Our expert teams of physicists, engineers, data scientists and
problem-solvers work together with the world?s leading technology
providers to accelerate the delivery of tomorrow?s electronic
devices. Life here is exciting and our teams thrive on tackling really
hard problems. There is never a dull moment with us.
GROUP/DIVISION
The Global Service Support Organization (GSS) team headquartered in
Milpitas, CA is our service organization that consists of Service
Sales and Marketing, Spares Supply Chain management, Field Operations,
Engineering, Product Training, and Technical Support. The GSS
organization partners with our field teams and customers in all
business sectors to maintain the high performance and productivity of
our products through a flexible portfolio of services.
Our comprehensive services include: proactive management of tools to
identify and improve performance; expertise in optics, image
processing and motion control with worldwide service engineers,
**Apply on the website**/7 technical support teams and knowledge
management systems; and an extensive parts network to ensure worldwide
availability of parts.
WE ARE LOOKING FOR A BRILLIANT CUSTOMER SUPPORT ENGINEER BASED CLOSE
TO DUBLIN, IRELAND. APPLICANTS SHOULD POSSESS A RELEVANT DEGREE
QUALIFICATION AND EXPERIENCE. WE WILL CONSIDER NEW GRADUATES PROVIDED
THEY DEMONSTRATE A STRONG HANDS-ON APTITUDE AND A DESIRE TO SUCCEED.
Major
_RESPONSIBILITIES_ include:
*
CUSTOMER SERVICE ACTIVITIES ASSOCIATED WITH UPDATING, TROUBLESHOOTING,
DIAGNOSING AND REPAIRING COMPLEX ELECTRO-OPTICAL AND
ELECTRO-MECHANICAL EQUIPMENT AT CUSTOMER SITE
*
REPRESENTING THE COMPANY TO THE CUSTOMER AND ACCOUNTABILITY FOR
CUSTOMER SATISFACTION WITH SERVICE
*
COORDINATING ACTIONS WITH CUSTOMERS TO MINIMIZE DOWN TIME.
*
PREPARATION OF FIELD SERVICE REPORT ON CUSTOMER SUPPORT ACTIVITY AND
PROVIDING DOCUMENTATION TO OTHER SUPPORTING FUNCTIONS ON RE-OCCURRING
PROBLEMS
*
INTERFACE WITH TECHNICAL SUPPORT, HEAD QUARTER ENGINEERING AND
MANUFACTURING ENGINEERING ON MAINTENANCE PROCEDURES AND EQUIPMENT
RELIABILITY
_QUALIFICATIONS_ , important soft & technical skills:
*
GOOD PRACTICAL SKILLS ON ELECTRONIC, ELECTRICAL, PNEUMATIC, MECHANICAL
ASSEMBLY
*
_ABILITY TO_ read and work with engineering drawings, schematics and
technical manuals
*
EXCELLENT ANALYTICAL PROBLEM-SOLVING SKILLS
*
GOOD PRESENTATION AND COMMUNICATION SKILLS
*
GOOD ENGLISH LEVEL (BOTH WRITTEN AND SPOKEN)
*
BACHELOR?S LEVEL DEGREE IN ELECTRONICS OR ELECTRICAL ENGINEERING OR
MECHANICAL ENGINEERING OR EQUIVALENT
*
AN INTERNSHIP OR A SHORT WORKING EXPERIENCE IN THE SEMICONDUCTOR
INDUSTRY IS A PLUS
*
AVAILABILITY TO TRAVEL TO OTHER EUROPEAN SITES AS PART OF NORMAL
DUTIES
*
AVAILABILITY TO EXTENSIVE TRAINING PERIODS IN USA /ASIA
*
PROFICIENCY ON MS OFFICE TOOLS
AS PART OF THE CUSTOMER SERVICE TEAM, THE SUCCESSFUL CANDIDATE WILL BE
REQUIRED TO WORK A SHIFT PATTERN IN SUPPORT OF A 7 DAY X **APPLY ON
THE WEBSITE** HOUR MANUFACTURING ENVIRONMENT. A SHIFT CYCLE ALLOWANCE
WILL APPLY.
KLA OFFERS A CHALLENGING AND MULTINATIONAL ENVIRONMENT AT THE
FOREFRONT OF HIGH-TECHNOLOGY AND A MARKET HIGHLY COMPETITIVE PACKAGE.
SUCCESSFUL APPLICANTS WILL BE FORMALLY TRAINED AT ONE OF OUR
AWARD-WINNING TRAINING CENTER?S IN USA CALIFORNIA, SINGAPORE OR
TAIWAN.
_WE OFFER_ a competitive, family friendly total rewards package. We
design our programs to reflect our commitment to an inclusive
environment, while ensuring we provide benefits that meet the diverse
needs of our employees.
KLA is proud to be an equal opportunity employer
Position: ?Engr, Cust Supp 1
COMPANY OVERVIEW
KLA is a global leader in diversified electronics for the
semiconductor manufacturing ecosystem. Virtually every electronic
device in the world is produced using our technologies. No laptop,
smartphone, wearable device, voice-controlled gadget, flexible screen,
VR device or smart car would have made it into your hands without us.
KLA invents systems and solutions for the manufacturing of wafers and
reticles, integrated circuits, packaging, printed circuit boards and
flat panel displays.
The innovative ideas and devices that are advancing humanity all begin
with inspiration, research and development. KLA focuses more than
average on innovation and in **Apply on the website** we invested
**Apply on the website**% of sales back into R&
D. Our expert teams of physicists, engineers, data scientists and
problem-solvers work together with the world?s leading technology
providers to accelerate the delivery of tomorrow?s electronic
devices. Life here is exciting and our teams thrive on tackling really
hard problems. There is never a dull moment with us.
GROUP/DIVISION
The Global Service Support Organization (GSS) team headquartered in
Milpitas, CA is our service organization that consists of Service
Sales and Marketing, Spares Supply Chain management, Field Operations,
Engineering, Product Training, and Technical Support. The GSS
organization partners with our field teams and customers in all
business sectors to maintain the high performance and productivity of
our products through a flexible portfolio of services.
Our comprehensive services include: proactive management of tools to
identify and improve performance; expertise in optics, image
processing and motion control with worldwide service engineers,
**Apply on the website**/7 technical support teams and knowledge
management systems; and an extensive parts network to ensure worldwide
availability of parts.
WE ARE LOOKING FOR A BRILLIANT CUSTOMER SUPPORT ENGINEER BASED CLOSE
TO DUBLIN, IRELAND. APPLICANTS SHOULD POSSESS A RELEVANT DEGREE
QUALIFICATION AND EXPERIENCE. WE WILL CONSIDER NEW GRADUATES PROVIDED
THEY DEMONSTRATE A STRONG HANDS-ON APTITUDE AND A DESIRE TO SUCCEED.
Major
_RESPONSIBILITIES_ include:
*
CUSTOMER SERVICE ACTIVITIES ASSOCIATED WITH UPDATING, TROUBLESHOOTING,
DIAGNOSING AND REPAIRING COMPLEX ELECTRO-OPTICAL AND
ELECTRO-MECHANICAL EQUIPMENT AT CUSTOMER SITE
*
REPRESENTING THE COMPANY TO THE CUSTOMER AND ACCOUNTABILITY FOR
CUSTOMER SATISFACTION WITH SERVICE
*
COORDINATING ACTIONS WITH CUSTOMERS TO MINIMIZE DOWN TIME.
*
PREPARATION OF FIELD SERVICE REPORT ON CUSTOMER SUPPORT ACTIVITY AND
PROVIDING DOCUMENTATION TO OTHER SUPPORTING FUNCTIONS ON RE-OCCURRING
PROBLEMS
*
INTERFACE WITH TECHNICAL SUPPORT, HEAD QUARTER ENGINEERING AND
MANUFACTURING ENGINEERING ON MAINTENANCE PROCEDURES AND EQUIPMENT
RELIABILITY
_QUALIFICATIONS_ , important soft & technical skills:
*
GOOD PRACTICAL SKILLS ON ELECTRONIC, ELECTRICAL, PNEUMATIC, MECHANICAL
ASSEMBLY
*
_ABILITY TO_ read and work with engineering drawings, schematics and
technical manuals
*
EXCELLENT ANALYTICAL PROBLEM-SOLVING SKILLS
*
GOOD PRESENTATION AND COMMUNICATION SKILLS
*
GOOD ENGLISH LEVEL (BOTH WRITTEN AND SPOKEN)
*
BACHELOR?S LEVEL DEGREE IN ELECTRONICS OR ELECTRICAL ENGINEERING OR
MECHANICAL ENGINEERING OR EQUIVALENT
*
AN INTERNSHIP OR A SHORT WORKING EXPERIENCE IN THE SEMICONDUCTOR
INDUSTRY IS A PLUS
*
AVAILABILITY TO TRAVEL TO OTHER EUROPEAN SITES AS PART OF NORMAL
DUTIES
*
AVAILABILITY TO EXTENSIVE TRAINING PERIODS IN USA /ASIA
*
PROFICIENCY ON MS OFFICE TOOLS
AS PART OF THE CUSTOMER SERVICE TEAM, THE SUCCESSFUL CANDIDATE WILL BE
REQUIRED TO WORK A SHIFT PATTERN IN SUPPORT OF A 7 DAY X **APPLY ON
THE WEBSITE** HOUR MANUFACTURING ENVIRONMENT. A SHIFT CYCLE ALLOWANCE
WILL APPLY.
KLA OFFERS A CHALLENGING AND MULTINATIONAL ENVIRONMENT AT THE
FOREFRONT OF HIGH-TECHNOLOGY AND A MARKET HIGHLY COMPETITIVE PACKAGE.
SUCCESSFUL APPLICANTS WILL BE FORMALLY TRAINED AT ONE OF OUR
AWARD-WINNING TRAINING CENTER?S IN USA CALIFORNIA, SINGAPORE OR
TAIWAN.
_WE OFFER_ a competitive, family friendly total rewards package. We
design our programs to reflect our commitment to an inclusive
environment, while ensuring we provide benefits that meet the diverse
needs of our employees.
KLA is proud to be an equal opportunity employer
We need : English (Good)
Type: Permanent
Payment:
Category: Others
